How do I know if I am in synKro's coverage
On the homepage, click the
"Buy Now" button and enter your address. Our
system will determine if you are in coverage. You will get a
message if you are not, and if you are you will proceed to pick out
services. You can also call us at
217-342-6000 and we will check for
Can I expand my Fixed service to cover my
Yes you can with an, outdoor modem device
that you connect to an indoor router. The internet modem is outdoor
only, this device extends to exterior of your home. A separate
wireless router purchase will be necessary. All Un Premium Fixed
services includes professional installation.
What types of devices can I use on the synKro
With the modem you can use any type of
device with Wi-Fi capabilities (computers, smart phones, iPhones,
Android devices, tablets etc.).
How do I get my CSI4GINTERNET
This device is part of your service. It
will be installed by a professional upon your scheduled
Can I move my outdoor modem to a new
If the move is to another point on the same dwelling,
the answer is "yes". The modem has to remain pointed in the exact
same direction as it originally was without obstructions between it
and the horizon.
If you are moving to new address, please call us to
arrange assistance with the move and get you back online as soon as
Is your service affected by the
Weather has no affect on CSI4GINTERNET 4G service
We go to a warmer climate during the winter.
Can I suspend my service?
Yes you can! We offer a vacation package that keeps
your account active for a low nominal charge for as long as you are
gone. Just call us at [phone] to arrange a vacation package. There
is no other service charge or hidden fees and you can apply any
existing prepaid active service to the vacation service charge.
During this time, your modem should be turned off. You will be
unable to use the Internet until you call us and reactivate your
Does your service still work during a power
The network is built to the same high standards
as other commercial service providers such as cellular and
telephone networks. We have our own battery and standby power
sources to keep the network running.
We do not supply a backup power source for
the outdoor modem at your home. If you do have an Uninterruptible
Power Supply (UPS) for your computer system, be sure to have the
SynKro power adapter plugged into the UPS power as well. Then, your
Internet connection should be good to go as long as the UPS is
active. Our outdoor modem draws less than 30 watts. Your USB modem
will work as long as the computer itself.
Disclosure on Service Descriptions
All services (Unlimited Premium, Unlimited Premium
Plus and Unlimited Premium Magnum) are delivered via the Cambium
PMP family of proprietary technology products from Cambium
Networks. (Formerly known as Motorola Canopy.) The networks
we use are configured by the synKro cloud intelligence to have a
Maximum Information Rate (MIR) of nominally 4 Mbps, 10 Mbps, or 20
to 25 Mbps for the downlink and nominally 1 Mbps, 2 Mbps or 3 Mbps
for the uplink for the Premium, Premium Plus and Premium Magnum,
respectively. When network loading increases, the
radio's built in congestion management technology attempts to
maintain the throughput for all active connections at the same
relative level and is independent of the type of data in use. The
impact on the connection's speed will be a decrease in both the
down and up directions and not necessarily in direct proportion to
the stated "up to" speeds.
The radio network operates with a nominal baseline
latency of less than 10 milliseconds (msec) for the radio link
itself ("the last mile network"). As the network is
loaded with uses, latency will increase as the radio attempts to
maintain its overall performance. The net effect is that latency
will increase for all subscribers by approximately like amounts, up
to several times the baseline latency.
The radio network we use operates in radio spectrum
shared by others. While we monitor performance and work to
minimize the impact of other users on the Internet experience of
our subscribers, interference may arise at any time and is
generally out of our control.
All the preceding information is accurate when the
radio network is behaving normally and radio conditions are
favorable. By radio conditions, we specifically mean that the
radio path between our network and the subscriber locations is
unobstructed and there is minimal noise present in the form of
interference. Obstructions in the path and noise will degrade
the radio performance. Such degregations may not impede the overall
subscriber experience as the radio will use various technical means
to mitigate such conditions until the point where the connection
begins to exhibit increasingly poor performance as the conditions
degrade past the point where the corrective techniques are unable
to compensate. When that happens, the effective speed
of the connection will rapidly decrease and the latency will
increase dramatically until the connection become unusable.